Your appointment time is reserved exclusively for you.
When you make an appointment with The Beauty Lounge, we guarantee you this time to take care of you and complete your requested service(s). If for any reason you become unavailable, we respectfully request at least 48 hours’ notice in order to change or reschedule your booking. To make a cancellation, you must phone the salon at 04 528 7710 or message us via The Beauty Lounge Facebook Page.
If you cancel or change your appointment within 24 hours, or simply don’t show up, you will be responsible for the full cost of your session. We only waive this for emergencies. This is with respect for both us and other clients who may have wanted your allotted time. You may send someone else in your place, please just let us know.
Late cancellations and ‘no show’ appointments cost us precious time and money therefore we need to enforce our Cancellation Policy and trust you will understand our need to do so.